Privacy Policy

Last updated: 19.01.2026
This Privacy Policy explains how TileScout (“we”, “our”, “us”) collects, uses, and protects personal information when you use the website tilescout.co.uk or contact us.
We are committed to handling your data fairly, transparently, and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

TileScout is a consumer-facing experiment operated by Stylib Ltd, a company registered in England and Wales.
Company number: 12484447
Registered address: 46 The Reddings, London, NW7 4JR, United Kingdom
Contact email for data matters: privacy@tilescout.co.uk

What information we collect

We only collect personal information that you voluntarily provide to us. This may include:

Your name
Your email address
Details of the product you are considering buying (for example tile type, brand, size, finish)
Any message or additional information you choose to share with us

We do not collect payment information, as the service is currently free.
We do not collect special category or sensitive personal data.

How we use your information

We use your information only for the purposes of:

Responding to your enquiry
Reviewing the product you are considering
Searching for alternative products on a like-for-like basis
Communicating the results back to you
Improving our website and service

The lawful basis for processing your personal data is:

Contractual necessity – to provide the service you have requested
Legitimate interests – to operate and improve the service in a reasonable and expected way

We do not use your data for automated decision-making, profiling, or marketing by default.

How long we keep your data

We keep personal data only for as long as necessary to fulfil the purpose it was collected for.
In most cases:

Enquiry-related emails and product details are deleted within 6 months
We do not maintain a long-term consumer database

You can request the deletion of your data at any time by contacting us.

Sharing your information

We do not sell, rent, or trade your personal data.
We will only share information where necessary to:

Deliver the service you asked for (for example, contacting a supplier only if you ask us to)
Comply with legal obligations
Protect our legal rights or the safety of users

Cookies and analytics

We may use standard cookies and basic analytics tools to understand how visitors use our website and to improve performance. This data is aggregated and does not personally identify you.
You can control or disable cookies through your browser settings.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing activities
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact privacy@tilescout.co.uk.

Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Changes to this policy

We may update this Privacy Policy from time to time as the service evolves. The most recent version will always be available on this page.